How does a Mystery Shopper work?

We pose as a client and evaluate the service and shopping experience received by customers or clients of the competition.

Thanks to the scenarios we present, we are able to know the reactions and responses of the staff to unusual actions, problem solving and response time.

Mystery Shopper 1 Mystery Shopper 2 Mystery Shopper 3

Take your business to a new service level.

Hundreds of companies are turning service into their greatest competitive advantage by using Mystery Shopper as their most effective tool. Take your business to the next level and standardize excellence in all your outlets by letting us help you create unforgettable shopping experiences for your customers.

How can we help you?

EXPERIENCIA DE SERVICIO

SERVICE EXPERIENCE

I want to know the shopping experience my customers have when they visit my business.
EVALUACIÓN DE MI EQUIPO

EVALUATING MY TEAM

I want to know how my team is doing in sales and customer service.
INVESTIGACIÓN DE LA COMPETENCIA

COMPETITION RESEARCH

I want to know how the competition performs from customer service to the detailed research of their commercial offer.
EXPERIENCIA DIGITAL / TELEFÓNICA

DIGITAL / PHONE EXPERIENCE

I want to evaluate the telephone and/or digital service of my business, both in its analog and digital version (website, Facebook, ecommerce).
Looking for more information? Ask for a free advisory at 442 161 20 82

Some of our Clients

Your best choice in Mystery Shopping.

Only at Tendencia IM you will find the combination of experience, staff, infrastructure and methodologies we offer you.

Ask us for free advice and discover why we are the leading agency in market research in Mexico.

We have:

  • Experts with proven experience in each field.
  • One of the largest collaboration teams in Mexico..
  • Methodologies and processes designed to obtain the most appropriate information in each study.
  • A constant innovation that guarantees the most advanced software for market research.
  • Thanks to our web platform, we can deploy the most experienced mystery shoppers nationwide.
  • However, the greatest contribution we make in our Mystery Shopper projects is the objectivity, ethics and professionalism that guide our activity.

DO YOU WANT MORE INFORMATION? CONTACT A SALES EXECUTIVE (442) 161-20-82